Frequently Asked Questions
Everything you need to know about shopping with Qsonica
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days within the continental US. Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping is available on orders over $100.
How do I return an item for a refund?
We accept returns within 30 days of purchase. Items must be in their original packaging and unused condition. To start a return, please visit our Returns Portal with your order number and email address.
Which payment methods do you accept?
Qsonica accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital wallets such as PayPal, Apple Pay, and Google Pay for a faster checkout experience.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are displayed during the checkout process. Please note that customs duties may apply.
How can I contact customer support if I have an issue?
Our customer service team is available via live chat on our website, through email at support@qsonica.com, or by phone from Monday to Friday, 9 AM to 5 PM EST.